Back Office Support Solutions

We understand how time-consuming support operations can be. Our back office solutions are designed to give you more time to focus on growing your business.

Our Back Office Services Include:

• Credit Card Chargeback Management

• Data Entry Services

• Document Scanning & Conversion

• Sales Order Processing

• Virtual Assistant Services

Our team ensures accuracy, reliability, and speed — supporting your daily operations with ease.

Is your business struggling to manage growing customer inquiries or provide consistent support? RT International offers reliable and affordable inbound call center services tailored to meet your business needs. Whether you're a small business or a large enterprise, our team ensures seamless, courteous, and professional customer interactions that promote satisfaction and loyalty.

At RT International, we take pride in delivering exceptional inbound call center services designed to meet the unique needs of businesses across diverse industries. Our focus is on optimizing customer engagement through streamlined call management, helping businesses build stronger relationships and enhance brand identity. We began with a mission to transform customer service, offering efficient inbound solutions backed by reliability, professionalism, and a dedication to excellence.

Why Choose RT International for Inbound Services?

• 24/7 customer support availability

• Multi-channel communication (phone, email, chat)

• Affordable pricing plans

• Remote call monitoring for quality assurance

• Detailed performance reporting

• Skilled agents trained in empathy and resolution

• Smooth onboarding and transition management

Our Inbound Solutions Include:

• Customer Support & Issue Resolution

• Order Taking Services

• Help Desk Support

• Product & Service Inquiries

• Billing & Technical Support

We are committed to helping your customers feel heard and supported at every step while boosting your brand reputation in today’s competitive marketplace.

Inbound Telemarketing Services

Email Support Services

In today’s fast-paced digital world, customers expect quick, clear, and professional responses to their queries—no matter when or where they reach out. At RT International, our Email Support Services are tailored to help businesses of all sizes maintain effective, high-quality communication with their customers. We act as an extension of your team, ensuring every interaction leaves a positive, lasting impression.

What We Offer

1. 24/7 Email Coverage

Our round-the-clock support ensures your customers receive timely responses, even outside your regular business hours. Whether it’s day or night, weekends or holidays, our agents are always available to handle incoming messages promptly and professionally

2. Skilled and Trained Email Agents

All our support agents are rigorously trained in written communication, brand tone, empathy, and problem-solving. We understand the power of well-crafted emails in building customer loyalty and resolving issues efficiently.

3. Customized Brand Integration

We adapt our communication style, templates, and tone to reflect your brand’s voice, ensuring every email feels like it’s coming directly from your in-house team. From technical support to order updates, our emails maintain consistency with your branding and customer service standards.

4. Ticket Management and CRM Integration

We integrate seamlessly with your CRM or helpdesk software, such as Zendesk, Freshdesk, or HubSpot, ensuring every query is tracked, assigned, and resolved efficiently. This allows for real-time reporting, better workflow management, and a fully transparent customer support process.

5. SLA-Based Support with Fast Turnaround Times

Our service is backed by strict Service Level Agreements (SLAs) to ensure your customers receive prompt responses—typically within 1 to 4 hours depending on your package. Urgent issues are flagged and prioritized automatically.

6. Multilingual Support

If your business operates in international markets, we’ve got you covered. RT International provides email support in multiple languages, including English, Urdu, Arabic, and more—helping you connect with global customers in their native language.

7. Data Security and Compliance

We prioritize the security of your customer data. Our processes are compliant with international data protection standards, including GDPR and ISO protocols. All communication is handled with the highest levels of confidentiality and professionalism.

8. Scalable Solutions

Whether you're a startup needing part-time support or a large enterprise requiring a dedicated team, our email support services are scalable to meet your evolving business needs.

In today’s connected world, customers don’t just reach out through traditional channels—they expect immediate support and real-time engagement across social media platforms. At RT International, our Social Media Customer Service solutions help businesses stay responsive, build stronger relationships, and protect their brand reputation online.

Our expert agents monitor and manage your brand’s social media accounts to provide prompt, personalized responses to customer inquiries, feedback, and complaints—turning every interaction into a brand-building opportunity.

Key Features of Our Social Media Support

1. Real-Time Response Across Platforms
We provide live monitoring and engagement across major platforms including Facebook, Instagram, Twitter (X), LinkedIn, WhatsApp Business, and TikTok. Our team ensures your brand stays responsive during peak hours and beyond, with real-time replies that match your tone and customer service values.

2. Proactive Engagement
Our agents don’t just wait for customer queries—we actively monitor mentions, tags, hashtags, and direct messages to identify opportunities to engage, resolve issues early, and convert neutral or negative interactions into positive experiences.

3. Crisis and Reputation Management
In the fast-moving world of social media, a single unresolved complaint can escalate quickly. Our team is trained to handle sensitive issues with care and professionalism, escalating them internally when needed and ensuring your brand is always portrayed positively.

4. Consistent Brand Voice
Every comment, DM, and response reflects your company’s personality and communication style. We customize scripts, tone, and workflows to maintain a consistent, on-brand customer experience across all channels.

5. Response Tracking and Analytics
We provide detailed insights and reports, including response times, sentiment analysis, and engagement metrics. You get full visibility into how your brand is performing on social platforms and where customer concerns are trending.

6. Multilingual Social Media Agents
Our global support team can handle customer interactions in multiple languages, helping you expand your social media presence in diverse markets and communicate effectively with a wider audience.

7. Integration With Marketing and Sales
Social media isn’t just for support—it’s also a powerful sales and marketing tool. We collaborate with your internal teams to support lead generation campaigns, product launches, promotions, and customer loyalty programs directly through social channels.

Expert Medical Billing Services for the UK & USA

At RT International, we offer specialized medical billing services to healthcare providers across the United States and the United Kingdom, helping practices streamline their revenue cycles and increase cash flow. Navigating the complexities of UK and US medical billing can be challenging, with differing coding standards, payer rules (such as NHS versus private insurers), and compliance requirements (HIPAA in the US and GDPR in the UK). Our specialized billing team understands these unique challenges and ensures accurate claim handling, reduced denials, and maximum reimbursements for providers in both regions.

Our end-to-end billing solutions include insurance verification, charge entry, claim submission, payment posting, denial management, and compliance audits. We support a wide range of healthcare entities, including UK-based private clinics, NHS-affiliated practices, and US-based healthcare facilities. Our certified billers and coders are well-versed in ICD-10, CPT, HCPCS, and NHS coding protocols, allowing us to handle billing efficiently across systems.

We integrate seamlessly with your practice’s workflow and platforms such as Athenahealth, Kareo, AdvancedMD, and eClinicalWorks, ensuring minimal disruption and maximum accuracy. Patient billing support is also a core part of our service—our trained agents offer HIPAA- and GDPR-compliant communication to help patients understand their charges and navigate payment options.

With real-time reporting, multi-country expertise, and 24/7 customer support, RT International empowers your healthcare organization to improve collections, minimize administrative errors, and secure timely payments—whether you're operating in the UK, the US, or both. Let us handle your billing needs with precision and compliance, so you can focus on what truly matters: providing excellent patient care. Contact us today to see how we can optimize your medical billing across borders.

Social Media Customer Service

Live Chat Support

At RT International, we provide professional 24/7 Live Chat Support to help businesses deliver fast, real-time assistance to their customers. Our trained human agents engage website and app visitors instantly, resolving queries, guiding purchases, and increasing customer satisfaction.

We handle both sales and support chats using your brand voice, offering seamless integration with platforms like LiveChat, Zendesk, and Intercom. Our service includes proactive engagement, multilingual support, and detailed reporting—ensuring quick resolutions and improved conversion rates.

Whether it’s answering product questions, handling technical issues, or reducing cart abandonment, we turn live chat into a powerful customer service and sales tool—securely and efficiently.

Back Office Support

At RT International, our Back Office Support Services help businesses streamline operations by handling essential behind-the-scenes tasks with precision and confidentiality. From data entry, order processing, and invoice management to CRM updates, content moderation, and reporting—we ensure accuracy, speed, and scalability.

Our trained teams work seamlessly with your internal systems and processes, freeing up your front-line staff to focus on customer engagement and business growth. With secure infrastructure, customizable workflows, and 24/7 availability, RT International delivers reliable back office support that drives efficiency and reduces operational costs.